Professional Services
At PolyNet we believe that in order to ensure maximum customer satisfaction, it is crucial to provide assistance before, during and after installation of our equipment. That is why we offer a wide range of professional services ranging from auditing, planning, installation, training, maintenance, to problem shooting. Our technological expertise, extensive knowledge and many years of experience guarantee reliable and quality service, and can help network operators develop their optimal short-term and long-term network strategy. As a privately owned, independent company, we are able to offer flexible, customized solutions according to your needs to reach maximum results.
Sync Audit & Quality Measurements
Our synchronization audit reveals your existing network’s strengths and weaknesses, as well as whether it is performing optimally in accordance with the requirements of 5G and the relevant standards and recommendations. By means of our testing procedure, we can identify and localize any system or maintenance issues that might hinder network performance or cause critical service quality degradations. Our team of specialists will provide you with a full status report along with a summary of recommendations. This Sync Audit Report can serve to prove that your network is compliant with the current telecom standards and regulations, and is accepted by telecommunications authorities. Based on the results of the audit, you will be able to move on to the next phase – updating and optimizing your network – to reach peak performance.
Sync Planning & Optimization
Whether you are facing expansion or getting ready for 5G, PolyNet’s experts are at your service to make the transition as smooth and efficient as possible. During our planning and optimization procedure, we help our customers develop the optimal synchronization strategy that best fits their needs. Based on the audit results, we modify the current synchronization architecture, and choose the necessary equipment in line with the strategy.
Installation & Implementation
PolyNet offers professional on-site installation and commissioning services, which includes installation of equipment, cabling, system setup and configuration, sync quality control measurements as well as connecting the units into the ClockView NMS. At the end of the project, our team issues an Installation Final Report with as-built drawings and measurement results.
Maintenance & Support
Telecom operators are under a lot of pressure today to ensure reliable services at peak performance at all times. That is why PolyNet offers you 24/7 support, and maintenance services. Whether you need on-site or remote assistance, replacement of faulty units, our experts can prevent critical issues, promptly identify any problems, and troubleshoot them in order to increase your operation effectiveness. Our Partners are also at your service with a local maintenance team and direct factory support.
Options:
- Operational Support and Maintenance Services
- Sync System Remote Monitoring Services
- Help Desk
- Spare Part Management
Training
In our comprehensive courses, we cover the key aspects of synchronization and timing technology, with special regard to next-generation networks. Based on your needs, we can provide a basic or advanced, a theoretical and practical course for managers, engineers and synchronization personnel either online or at a location you designate. Students attending our courses must pass a final test in order to receive a certificate of completion. In order to ensure that all participants gain the knowledge and skills they need to properly operate and maintain your system, we continuously develop our curriculum to keep it up-to-date.
Options:
- Online Training (PTPGM + ClockView NMS user training)
- On-site Synchronization Training (5-day course for up to 20 participants; Synchronization Theory + Quality Measurements Practice)
- Advanced Synchronization Training
